Frequently asked questions
How long does shipping take?
Orders are processed within 1–3 business days. US delivery takes 12–20 business days (standard) or 7–12 business days (expedited). International delivery times vary by region — Europe is 15–25 business days, and other international destinations can take 20–40 business days.
Do you offer free shipping?
Yes! Free standard shipping is available on orders over $50 in the US, $75 for Canada, Mexico & Europe, and $100 for all other international destinations. All duties and import taxes are included in the price.
What is your return policy?
We accept returns within 30 days of receipt. Items must be unworn/unused, in original condition with tags and original packaging. Start your return at our Returns Center or email support@mandotos.com. Return shipping is free for US & Canada customers ($8 USD for international).
What items cannot be returned?
Non-returnable items include sale items, gift cards, opened personal care/hygiene products, custom or personalized products, perishable goods, and hazardous materials.
How long does it take to receive a refund?
Once your return is approved, refunds are processed to your original payment method within 10 business days. Please allow up to 15 business days before contacting support.
What types of products do you sell?
Mandotos International is your destination for premium fashion and lifestyle essentials. We carry a curated selection of women's footwear, boots, heels, and statement styles, along with apparel, accessories, and on-trend pieces for every occasion — from everyday looks to elevated wardrobe staples. New arrivals are added regularly so there's always something fresh to discover.