MANDOTOS RETURN AND REFUND POLICY

United States Returns

Returns are free within the United States.

We offer a 30-day return window. You have 30 days after receiving your item to request a return.

To be eligible for a standard return, the item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging where applicable. You must also provide proof of purchase.

To start a return, visit the Returns Center in the footer of www.mandotos.com or contact us at support@mandotos.com. Please wait for return approval and instructions before sending anything back. Items sent without prior approval may not be accepted.

If your return is approved, we will provide the applicable return shipping label and instructions, including the correct return address. Do not send a return directly to a supplier or to an address that has not been provided by Mandotos.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order when you receive it. Contact us promptly at support@mandotos.com if your item is defective, damaged, incorrect, or incomplete. We may request photos or other information so we can evaluate the issue and provide an appropriate resolution.

Approved returns for defective, damaged, incorrect, or incomplete items are free. Depending on the circumstances, we may provide a replacement, exchange, refund, or store credit.

Exceptions and Non-returnable Items

Certain items are not eligible for change-of-mind returns, including:

• Perishable goods, such as food, flowers, or plants
• Custom or personalized products, including special orders
• Opened or used personal-care, hygiene, or beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

These exclusions do not apply if an item arrives defective, damaged, incorrect, or incomplete, or where applicable law provides a right to return or receive a refund. Customers in the European Union retain their mandatory statutory cancellation and refund rights.

If you have questions about whether a specific item is eligible for return, contact us at support@mandotos.com.

Exchanges and Store Credit

Eligible customers may request an exchange or choose store credit instead of a refund, subject to product availability and applicable law.

Exchange availability is not guaranteed. If the replacement item has a higher price, you may need to pay the difference. For change-of-mind exchanges, the customer is responsible for applicable shipping costs. When an exchange is required because an item is defective, damaged, incorrect, or incomplete, Mandotos will cover the replacement shipping cost.

Store credit is optional and does not replace a refund where a refund is required by law.

European Union 14-Day Withdrawal Period

This section applies to orders delivered to the European Union and takes priority over general return conditions where mandatory consumer law applies.

You may withdraw from your purchase within 14 days after receiving the goods without giving a reason, subject to applicable legal exceptions. For orders delivered in multiple shipments, the 14-day period generally begins when you receive the last item.

To exercise this right, contact us at support@mandotos.com within the 14-day period. After notifying us, you generally have an additional 14 days to send the goods back.

You may handle the goods as reasonably necessary to inspect their nature, characteristics, and functionality. Where permitted by law, we may reduce the refund if the goods were handled beyond what is necessary for that inspection.

We will issue eligible refunds within the period required by applicable law. Where permitted, we may wait to issue the refund until we receive the returned goods or proof that they have been shipped.

International Returns and Exchanges

Customers outside the United States are responsible for return shipping costs and any applicable duties, taxes, or customs fees for change-of-mind returns, subject to applicable law.

Returns are free when an item is defective, damaged, incorrect, or incomplete. Contact support@mandotos.com before sending anything back and wait for return approval and instructions.

For approved international returns, Mandotos will provide the applicable return instructions. Do not send returns directly to a supplier or to an address that has not been provided by Mandotos.

For change-of-mind international returns, return-related shipping costs, duties, taxes, customs fees, and other charges may be non-refundable unless applicable law requires otherwise. These charges do not apply when the item is defective, damaged, incorrect, or incomplete.

After shipping an approved return, email your tracking number and order number to support@mandotos.com so we can log it.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days after receipt and inspection, or within the legally required period where applicable. For European Union orders, we may wait to issue the refund until we receive the returned goods or proof that they have been shipped, where permitted by law.

Where permitted by law, original shipping charges for change-of-mind returns may not be refundable. This does not limit any refund required because an item was defective, damaged, incorrect, or incomplete.

Your bank or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@mandotos.com. 

Third-Party Fulfillment

Some orders may be fulfilled and shipped directly by third-party suppliers. Mandotos remains your point of contact for order support, returns, exchanges, and refunds.

Please do not send a return to a supplier or to the sender’s address until you have contacted Mandotos and received written return instructions.